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Why Your Ageing Workforce Could Be Your Biggest Asset

Rather than being sidelined by the millennial generation, Australia’s ageing workforce of employees who are nearing retirement age could be a company’s biggest asset.

With one in four Australian workers now aged over 55 and that tipped to increase to a third over the next decade an ageing workforce can’t be ignored.

Topics: Healthcare Research Health aged care services

ePathology –Patient Centricity & Physician Simplicity?

Following on from our recent eHealth post, we thought we’d delve into the world of ePathology services and their role in an increasingly cloud-based patient record system.

ePathology is the latest addition to eHealth’s patient medical record system, adding electronic pathology test results into the mix to allow NSW physicians to make more informed diagnosis and treatment decisions.

Topics: Healthcare Research Health

eHealth – The Ecstasy And The Agony Of Data-Driven Care

With some of our colleagues in the process of setting up their own My Health Record, we at ACA Research felt the time was right to take a look the far reaching and ultimately exciting topic of eHealth in Australia.

Topics: Healthcare Research wearable technology Health technology

Interview with Jeremy Paton - Avaya

Recently, I sat down with Jeremy Paton, Team Engagement Solutions Lead at Avaya in Australia for a one-on-one chat about some of the great work Avaya is doing in the healthcare space here in Australia and internationally. Jeremy shared some great insights and talked about his experiences in helping shape the multi-channel for better customer and patient outcomes. 

Topics: Healthcare Research aged care services technology

'Times-a-Changin' - Consumer Directed Aged Care Is Now A Reality

27th February saw the first stage of the Government’s Increasing Choice in Home Care measures implemented. This measure now sees all home care packages provided to individual aged care ‘consumers’ rather than awarded to approved providers under the current allocation process.

Topics: Healthcare Research Health aged care services

Giving A Little VR Joy This Holiday Season

Recently the ACA Research Healthcare team conducted research for Medibank to understand the prevalence and impact of loneliness on Australians, particularly those who may need hospital care over the festive season.

Topics: Market Research Healthcare Research aged care services

Wearable technology transforming healthcare delivery

Global demand for early diagnosis and preventative medicine is driving growth and innovation within the wearable technology market.

The potential for wearable devices to remotely monitor patients and enable physicians to analyse an individual’s health condition remotely will transform the treatment of those with common cardiac and chronic diseases.

Topics: Healthcare Research wearable technology

No Longer The Lone Voice – The Importance Of Voice-Of-The-Customer Research In Healthcare


Market research within pharmaceutical and medical device markets has traditionally been largely product and brand led.While understanding  the value your particular bundle of product features and brand associations represents relative to your competitors’ remains critical, there is increasingly less daylight between competitor offerings on this basis alone. The basis by which competitor offers are benchmarked needs to broaden and whole-of-company perceptions can assist.

Topics: Healthcare Research

With You On The Journey: The Rise Of Mobile Apps As Facilitators Of Patient Management

There are an estimated 2 billion smartphone users in the world and over 3 billion people with access to internet services. Like most other industries, the healthcare sector is adapting to evolving mobile technology.

Topics: Market Research Healthcare Research

Championing Aged Care Services – The Complexities Of Compliance Vs. Connection

The aged care sector in Australia is undergoing unprecedented change. Not only will consumers of aged care services be empowered to control where and how they receive the support they need, but service providers will be held far more accountable for the experience they offer their clients through a range of quality compliance measures that will be made publically available, enabling providers to be benchmarked against one another. 

Topics: Healthcare Research aged care services