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Recent Posts by Guest:

Amazon in Australia might not be the end of retail as we know it

By Gary Mortimer, Queensland University of Technology

After months of teasing, Amazon will reportedly “greatly expand” its online offer in Australia over the next year. The move has been predicted to “decimate retailing as we know it”, but the sky will not fall in. Our shopping centres won’t close and retail will survive.

Topics: Market Research

To Uber or not? Why car ownership may no longer be a good deal

Younger Americans tend to be comfortable relying on ride services and foregoing car ownership. BeyondDC, CC BY-NC-ND

By. F. Todd Davidson, University of Texas at Austin and Michael E. Webber, University of Texas at Austin


Every day there’s more news about the inevitable arrival of autonomous vehicles. At the same time, more people are using ride-hailing and ride-sharing apps, and the percentage of teens getting their driver’s license continues to decline.

Given these technologies and social changes, it’s worth asking: Should Americans stop owning cars?

Topics: Automotive Research autonomous vehicles

ePathology –Patient Centricity & Physician Simplicity?

Following on from our recent eHealth post, we thought we’d delve into the world of ePathology services and their role in an increasingly cloud-based patient record system.

ePathology is the latest addition to eHealth’s patient medical record system, adding electronic pathology test results into the mix to allow NSW physicians to make more informed diagnosis and treatment decisions.

Topics: Healthcare Research Health

eHealth – The Ecstasy And The Agony Of Data-Driven Care

With some of our colleagues in the process of setting up their own My Health Record, we at ACA Research felt the time was right to take a look the far reaching and ultimately exciting topic of eHealth in Australia.

Topics: Healthcare Research wearable technology Health technology

Interview with Jeremy Paton - Avaya

Recently, I sat down with Jeremy Paton, Team Engagement Solutions Lead at Avaya in Australia for a one-on-one chat about some of the great work Avaya is doing in the healthcare space here in Australia and internationally. Jeremy shared some great insights and talked about his experiences in helping shape the multi-channel for better customer and patient outcomes. 

Topics: Healthcare Research aged care services technology

'Times-a-Changin' - Consumer Directed Aged Care Is Now A Reality

27th February saw the first stage of the Government’s Increasing Choice in Home Care measures implemented. This measure now sees all home care packages provided to individual aged care ‘consumers’ rather than awarded to approved providers under the current allocation process.

Topics: Healthcare Research Health aged care services

Giving A Little VR Joy This Holiday Season

Recently the ACA Research Healthcare team conducted research for Medibank to understand the prevalence and impact of loneliness on Australians, particularly those who may need hospital care over the festive season.

Topics: Market Research Healthcare Research aged care services

Wearable technology transforming healthcare delivery

Global demand for early diagnosis and preventative medicine is driving growth and innovation within the wearable technology market.

The potential for wearable devices to remotely monitor patients and enable physicians to analyse an individual’s health condition remotely will transform the treatment of those with common cardiac and chronic diseases.

Topics: Healthcare Research wearable technology

The Importance Of Voice-Of-The-Customer Research In Healthcare


Market research within pharmaceutical and medical device markets has traditionally been largely product and brand led.While understanding  the value your particular bundle of product features and brand associations represents relative to your competitors’ remains critical, there is increasingly less daylight between competitor offerings on this basis alone. The basis by which competitor offers are benchmarked needs to broaden and whole-of-company perceptions can assist.

Topics: Healthcare Research

With You on the Journey: The Rise of Mobile Apps in Patient Management

There are an estimated 2 billion smartphone users in the world and over 3 billion people with access to internet services. Like most other industries, the healthcare sector is adapting to evolving mobile technology.

Topics: Market Research Healthcare Research