Automotive Finance Insights

Automotive Finance Insight 2016 (5th Edition): The Facts Behind the Customer Journey

The Australian vehicle finance market is evolving, with increasing levels of competition as banks, brokers Australian Automotive Market Researchand dealers all try to win in this space. The 5th Edition of the ACA Research Automotive Finance Insights Report will help you understand the needs of Australian consumers, unpacking the changing nature of their customer journey, exploring the increasing role of finance brokers, and identifying key in-dealership moments of truth. The report contains over 140 pages of in-depth analysis and insight into the automotive finance market.

The report features comprehensive insights into:

  • Finance customer segmentation by demographics and behaviours
  • The customer journey vehicle and finance purchase journey
  • The top channels used to find and purchase finance including the use of brokers
  • The impact of marketing on customer behaviour and lender choice
  • The top lenders of automotive finance and why they were chosen
  • Satisfaction and NPS scores for all top lenders
  • And hundreds more results revealing the opportunities in the automotive finance category

More about the report:

ACA Research surveyed nearly 800 automotive finance customers throughout Australia, covering new and used car buyers across a variety of vehicle brands and price ranges.

The full 143 page report will provide you with the most extensive and valuable insight into the Australian automotive finance marketplace with key vehicle market research. There are a number of actionable Australian automotive market research insights for business including dealers, banks, brokers, finance, and producers.